During a visit, we would like to speak to as many as possible of the children and young people staying in the institution. Information from you can help others and those who will stay in the institution after you. We have a duty of confidentiality about what you tell us. We also look around at the institution, read important documents such as house rules and records, and talk to the staff.
After the visit, we write a report in which we make recommendations to the institution about what it can do better. In the report, all the conversations we have had are anonymised. That means that no one will be able to know who has told us what.